We offer customers online service through ways as follows:
1,Online contact ways
2,Click our customer service logo directly
You could click our website online service logo directly which located on the our website right corner at every page,We could talk face to face discussing any problem.
Our working time:
Mon. to Fri. GMT+8 09:00AM------18:00 PM
Sat. GMT+8 10:00AM-------18:00PM
Sometimes we have people work extra time,If we aren't online,kindly please send us email to : email@example.com ,We would try to respond you within 16 hours.
eDayDiet--offering best diet pills,diet pills really work and male enhancement pills.
Q: What is the benefit of registration?
A: Setup an account now to start personalizing your shopping experience on eDayDiet. With an account you can conveniently maintain your account information, check the status of your recent orders and much more.
Q: How to order the goods you need?
Welcome to visit our website, you can browse the product by free.
2. Add to cart
If favorite product you are interested in, you can read the instruction and details on that page, when attending to purchase it,please click the "Add to cart" button.
3. Check out,Reset the order or Estimate the shipping charges
Check out and confirm the products that you order, If you want purchase more products just click the button as "back to shopping" and unnecessary to login again.
You can reset the quantity by the frame under "Qt"(Click the wheel on the right to update after you make the change.You could delete the items you choose before by click "X" at the end.More important,
You could estimate the shipping charges here by Click button "estimate shipping",Just need choose the country,then click "Update",you will see the accurate shipping charges.
Q: How do I track my orders?
A: We usually send out your package to shipping forwarder within 36 hours after we get your payment, and update your order status and shipping info at your eDayDiet account after we send out your order.
If we ship by EMS, You can track it on http://www.ems.com.cn/english-main.jsp
If we ship by HKEMS(Hongkong Post), You can track it on http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Q: Where do you ship from and how many days arrive?
A: We used to ship the items from China by EMS or HKEMS.
It will take 5-7 working days after we send out the order for most countries you could receive the order normally,including USA, Canada, Australia, UK, France, Germany, Israel, All Asia and so on.but it will take several days more if some countries not have many flights from China or Hongkong.
Q: What is the various order status mean on your website?
A:Pending: You haven't pay the order or we haven't known you pay us.
Paid: We have received your payment (by paypal,western union,moneygram or bank transfer) and we were preparing your order.
Processing:We have received your payment (by Credit Card)
Fail: Your payment have been failure.
Send out:We have sent out your order to our shipping forwarder.
Update:Your order have update news.(Just we have important news want to report you.)
Delievered:We have delivered the order to the consignee.
Refund: Payment refunded already.
Cancel: You have noticed us cancel your order.
Q: Why do you fail to pay via Credit Card?
A: We are using Yourspay online processing system which accepts the following major credit cards:
For normally, our credit card payment system (Visa or Master Card) can accept most countries in the world. If your payment is failed, and receive a notice email contained one of following reasons:
Decline:which means your credit card have been declined by your issue bank or our receive bank.
Q: How do I do if I can not receive the item during various reasons?
A. One:Due to the transportation problem, the customer can not receive the order. Our company undertakes all the responsibility for the reasons below:
1.Due to our wrong operation, wrong products are sent out. You can choose full refund or redelivery.
2.Due to our wrong operation, products are missed to deliver. You can choose full refund or redelivery.
Two.Our company undertakes part of the responsibility for the reasons below:
1.Customer submitted incorrect delivery information, which caused the parcel, fails to be delivered or undeliverable. Customer needs to pay the shipping fee if you want resend. If you choose refund, we will refund but deduct shipping charges.
2. Customer submitted the delivery info right but failed to deliver for three times by the post office. When the parcel is returned, customer needs to pay the shipping fee if you want resend. If you choose refund, we will refund but deduct shipping charges.
3. Customer refuses to sign up the parcel; we will refund but deduct the shipping charges. We will give you suggestions about the hot products, please choose the products you want carefully as you will be take care of the marketing and overstocking of products. We can not accept return due to reasons beyond quality problem.
Q: Is your website secure? I don't like putting my credit card information on the internet.
A: We are using Yourspay and Alertpay online processing system which accepts the credit cards payment. All credit card details are processed by Yourspay or Alertpay in a top secure environment with SSL encryption mechanisms to protect your online transmission. So please set your heart at rest to shop in our website.